US State Privacy Rights

In short

• We do not sell or share personal information, and we do not show ads.
• For the visitors on our customers’ websites we are a service provider and only use their data to run the chat.
• Residents of California and other states with privacy laws can ask to know, correct or delete their information.
• We never treat anyone differently for using these rights.

This notice is for residents of US states with consumer privacy laws, including California (the CCPA, as amended by the CPRA), Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia. It adds to our Privacy Policy.

1. Information we collect

• Identifiers: name, email address and phone number that customers or visitors give us; IP address; a random visitor ID.
• Internet activity: pages viewed on websites with our chat, time on page, clicks, scrolling, browser and device type.
• Approximate location: city, region and country worked out from the IP address on our own servers. Not precise location.
• Commercial information: for customers, the plans or add-ons bought. Card details are handled by Razorpay, not by us.
• Communications: chat messages and form answers sent between visitors and our customers.

We collect this from customers and visitors directly and from the widget on customers’ websites, to provide the chat service, keep it secure, bill customers and answer support requests. Retention periods are in our Privacy Policy.

2. Sensitive information

We do not collect sensitive personal information on purpose and we do not use it to infer things about people. We ask customers not to request sensitive information, such as Social Security numbers, card numbers, health or financial details, through chat.

3. No selling or sharing

We do not sell personal information and we do not “share” it for cross-context behavioral advertising or use it for targeted advertising or profiling, as these terms are defined in state privacy laws. We have not done so in the past 12 months. We do not knowingly sell or share information of anyone under 16.

4. When we are a service provider

When a business adds LiveChatBot to its website, we process its visitors’ information as that business’s service provider (or processor). We only use it to run the chat for that business, never for our own marketing, and we do not combine it with data from other customers. Requests about those visitors go to the business, and we help it respond.

5. Your rights

• Know and access what personal information we have about you, where it came from and how we use it.
• Delete personal information we hold about you, with some exceptions the law allows.
• Correct information that is wrong.
• Get a copy of your information in a portable format.
• Opt out of sale, sharing, targeted advertising and profiling. We do none of these, so there is nothing to opt out of, and we honor Global Privacy Control signals anyway.
• Non-discrimination: we never deny service or charge differently because you used these rights.

6. How to make a request

Email support@livechatbot.in with the subject “US privacy request” and the state you live in. We confirm we received it within 10 business days and answer within 45 days (we may extend this once by 45 more days if needed, and will tell you why). We verify requests by matching details you give with the information we hold. You can use an authorized agent, who must show your written permission.

If we turn down your request, you can appeal by replying with the word “Appeal”. We answer appeals within 45 days (60 days in Colorado). If you are still unhappy, you can contact your state attorney general.

7. Contact

Questions: support@livechatbot.in.