Instant Lead Notification: Know the Second a Website Visitor Leaves Their Details
Instant lead notification means your team gets a “New lead” alert the moment a visitor leaves a name, email or phone number, on a phone or in the browser, so nobody finds the inquiry hours later. LiveChatBot sends it to every agent the first time a visitor shares their details, and it is included on the free plan.
Real screens
See it in the LiveChatBot app
Real screens from the LiveChatBot panel, shown with sample data. Click any picture to see it full size.
⚡ In short
- A “New lead” alert goes to every agent the first time a visitor leaves details.
- It arrives as web push in the browser and as a notification in the Android app.
- It fires for chat flow forms, the away form, page forms caught by the widget, WordPress form plugins and the API.
- It is free, with no per-seat charges. There are no SMS or phone-call alerts.
What it does
What an instant lead notification does for your team
Most inquiries on a website are not chats. A visitor reads a page, fills a small form and leaves. If the form only lands in an inbox nobody checks until evening, you reply long after the visitor has moved on to a competitor.
An instant lead notification fixes the gap. The first time a visitor gives you a name, email or phone number, every agent on the website sees an alert: a push in the browser, and a notification on the Android app. One tap opens the contact and the conversation, with the page they were on and where they came from.
It happens once per visitor, at the first submission, so your phone does not buzz again for each extra field or repeat visit. That keeps the alert meaningful. When it rings, someone really has just asked to be contacted.
How it works
How it works, in four steps
- A visitor leaves details. This could be an email in a chat flow, a phone number on the away form after hours, a normal contact form on one of your pages, a form handled by the WordPress plugin, or a lead sent in through the API.
- LiveChatBot saves the lead. It appears on the contact, with the page and source it came from, and on the website leads page.
- The alert is sent. Every agent gets a “New lead” push in the browser, and the Android app (version 2.9.1 and later) uses a high-priority New lead channel so it stands out from ordinary chat alerts.
- Someone replies. The first person to open it can answer from the inbox. Reply fast and the lead is still warm.
Which submissions count
- Chat flow forms that ask for an email or phone number.
- The away form after opening hours.
- Ordinary forms on your pages, caught by the widget.
- Contact Form 7, WPForms, Elementor Pro forms, Gravity Forms, Fluent Forms and Ninja Forms, through the WordPress plugin.
- Leads posted to the REST API.
Why speed matters
Why an instant lead notification is worth switching on
A lead alert is only useful if people act on it, and they act on what they see straight away. Three things change when the alert is instant.
You reply while the visitor is still on your site
A lot of inquiries come from someone comparing options in several tabs. A reply in the first few minutes often beats a better offer sent later. Our guide to live chat response time explains why speed shapes the whole customer experience.
Nothing depends on one person checking email
With alerts going to every agent, a lead is not stuck because one person is out. Whoever sees it first can take it.
After-hours leads still reach you
The away form collects an email or phone when your team is offline. The alert means your phone tells you in the evening, so you can decide whether to call tonight or first thing in the morning, rather than discovering it two days later.
Who it is for
Who gets the most from lead alerts
Alerts matter most where one inquiry can be worth a lot, or where the competition is a message away.
- Local services and clinics. A booking inquiry at 8 pm is worth a morning call, and a phone alert makes sure it is not missed. See live chat for healthcare and live chat for services.
- Real estate and education. High-value inquiries from people comparing several providers.
- Agencies and freelancers. Few leads, each one important.
- Online shops. Wholesale or bulk-order inquiries.
If you get hundreds of low-value leads a day, you will probably also want to route them to a team or tool. The lead generation guide covers how to collect, qualify and follow up, and the Zapier guide shows how to send leads on to a sheet or other app.
Setup
Setting up your phone and browser for instant alerts
You do not have to configure a rule for each form. Make sure the right people can receive the alert.
In the browser
Open the LiveChatBot dashboard and allow notifications when your browser asks. Keep a tab open, and check that your browser and computer are not set to silence notifications.
On Android
Install the Android app, sign in, and allow notifications. Update to version 2.9.1 or later to get the high-priority New lead channel. In Android settings you can give that channel its own sound so a lead sounds different from a chat. There is no iOS team app, so iPhone users rely on browser alerts.
Add every agent
Alerts go to every agent on the website, so add the people who should see leads. There are no per-seat charges.
Example
A worked example (illustrative)
Imagine a small dental clinic with two receptionists. At 8:40 pm a visitor reads the page on teeth whitening, opens the away form and leaves a phone number. This is an illustration, not a customer story.
Without alerts, the number sits in the leads page until morning. With alerts, both receptionists get a New lead notification on their phones. One of them sees the page the visitor was on, decides to send a short message first thing at 9 am, and uses a saved reply with the visitor’s name already filled in.
The difference is not magic. It is simply that the clinic knew about the lead within seconds and could choose when to act, instead of finding out later by chance. The same pattern works for a shop, a school or a consultant. What changes is only who is on the alert list and how quickly they pick it up.
Limits
What it does not do
It is better to know the limits before you rely on it.
- No SMS or phone-call alerts. Alerts are push notifications in the browser and the Android app.
- No iOS app. iPhone users get browser notifications only.
- One alert per visitor. It fires the first time details are left, not on each later form.
- It is an alert, not a follow-up system. It tells you a lead has arrived. Your team still has to reply, and you can use saved replies to make that fast.
If you want a sheet, an email or another app to be updated as well, use Zapier, webhooks or the REST API rather than waiting for a notification feature to cover it.
Frequently asked questions
What is an instant lead notification?
It is an alert that reaches your team the moment a visitor leaves their name, email or phone number, so you can reply while the interest is fresh.
Who receives the instant lead notification in LiveChatBot?
Every agent on the website gets the New lead alert, as a web push in the browser and a notification in the Android app.
Do I need to set up rules for each form?
No. The widget catches normal forms on your pages, the WordPress plugin covers popular form plugins, and chat flow and away forms are included.
Can I get lead alerts by SMS or phone call?
No. Alerts are web push and Android notifications only. There are no SMS or call alerts.
Is it free?
Yes. It is included on the free plan, with no per-seat charges.
Keep reading
Related guides
Offline Live Chat: Opening Hours, an Away Form and a Chat Rescuer So Nobody Waits in Silence
How Fast to Respond to a Website Lead: A Minute-by-Minute Plan for Small Teams
Missed Chat Follow Up: How to Win Back Visitors Who Wrote While Nobody Was There
Never miss a new lead again
Instant New lead alerts on browser and Android, free for two websites. Start free on livechatbot.in.