Help Center Software: Public Help Articles, Search in the Chat Widget and a Bot That Answers From Them
Help center software lets customers find their own answers before they write to you, and LiveChatBot builds it into the chat you already run: write articles once, publish them on a public help page, show search and popular articles inside the widget, and let the same articles feed your bot. It is free to start, with no per-seat charges.
Illustrative example: search plus featured and popular articles on the widget home screen.
Real screens
See it in the LiveChatBot app
Real screens from the LiveChatBot panel, shown with sample data. Click any picture to see it full size.
⚡ In short
- Write help articles in the Help center tab, group them into categories and publish them.
- Customers read them on a public page at livechatbot.in/help/ followed by your widget key, or inside the chat widget.
- Visitors vote each article helpful or not helpful, and Reports show the ones that need work.
- Published articles also become answers for the AI Agent and the free keyword bot.
- Free to start. No custom domain for the help pages and no multi-language article versions yet.
What it does
What help center software does for a small team
A help center is a small library of articles that answer the questions customers ask again and again: delivery times, refunds, how to book, how to reset a password. Customers search it, read the answer and carry on. You only hear from the ones who still need a person.
For a small business this matters for a simple reason. The same ten questions usually make up most of your inbox. Every time you type the same answer, you pay for it in time. An article is typed once and read many times, at any hour, including when nobody is online.
Why build it inside your chat tool
Most stand-alone products ask you to run a separate site, a separate login and a separate search. LiveChatBot keeps the help center in the same dashboard as your inbox, tickets and bot. That means one place to write an answer, and the answer then works in three places: the public help page, the widget search and the bot.
How it works
How the LiveChatBot help center works, step by step
Setting it up takes an afternoon, and you can publish the first five articles in under an hour.
- Open the Help center tab in your dashboard.
- Create two to four categories, such as Orders, Payments and Delivery.
- Write an article for each common question. Use the customer’s own words as the title.
- Publish. Your public help page is live at livechatbot.in/help/ followed by your widget key.
- Check that the widget home screen shows search plus featured and popular articles.
- Watch the votes. Open Reports to see which articles visitors mark “not helpful”.
What you do not have to do
You do not have to build a website, buy a template or connect a second tool. If your site already has the chat widget, the help search appears on its home screen. If you are still setting up chat, follow how to set up live chat on your website first.
Inside the widget
Search, featured and popular articles where customers already are
The best help page is the one people do not have to go looking for.
Customers rarely visit a separate help site. They are on your product page, they have a doubt, and they open the chat bubble. So the widget home screen shows a search box and a list of featured and popular articles right there.
Featured versus popular
Featured articles are the ones you choose to put first, such as your delivery and refund answers. Popular articles rise on their own as more visitors open them. Use featured for what you want everyone to see, and let popular show what people really ask.
When the article is not enough
The visitor can still start a chat from the same screen. That keeps the help center from becoming a wall: if the article does not solve it, a person (or the AI Agent) is one tap away.
Illustrative example: an article answer with a helpful / not helpful vote.
Votes and reports
Use helpful and not-helpful votes to improve articles
A help center that is never improved slowly goes wrong. Prices change, a policy is updated, and the article still says the old thing. Votes give you an early warning.
Under every article, visitors can vote helpful or not helpful. In Reports, LiveChatBot lists the articles that need work, ranked by the most “not helpful” votes. That is your to-do list.
A simple weekly habit
Once a week, open the list and take the top two articles. Ask three questions of each:
- Does the title match the words customers use?
- Does the first sentence give the answer, or does it warm up first?
- Is any fact out of date?
Fix those two, and the list shortens. You do not need a team for this. Ten minutes a week keeps a small help center healthy.
Bot answers
One set of articles for the page, the widget and the bot
Published articles also feed the AI Agent and the free keyword bot as answers. This is the main reason to write them inside LiveChatBot instead of somewhere else.
With the free keyword bot, a customer’s question is matched to your saved replies and articles. With AI replies, which are premium, the AI Agent answers from the knowledge you give it, and published articles are part of that. Either way, you are not writing the same answer three times.
Keep facts in articles, behavior in rules
Put facts such as prices, hours and policies in your articles and Knowledge. Put behavior, such as “never promise delivery dates”, in the AI Agent’s Rules box, which works while the website has AI replies. For the full method see how to train your AI chatbot.
Who it is for
Who this help center software suits
It fits small and mid-sized businesses that already get repeat questions and want fewer of them reaching the inbox.
Good fits
- Online shops with delivery, return and payment questions. See live chat for ecommerce.
- Service businesses such as clinics, tutors and agencies with fixed prices and booking steps.
- Software products that need how-to articles next to chat. See live chat for SaaS.
- Solo owners who want customers to get answers at night while the phone is off.
Less good fits
If you need a help center on your own domain, such as help.yourbrand.com, or articles in several languages side by side, those are not available yet. If your support is entirely phone-based and customers never type a question, the effort may not pay off.
Honest limits
What this help center does not do
Know the gaps before you commit.
Pricing
What it costs
This help center software is part of the dashboard, with no per-seat charges, so adding a teammate to write articles does not change the price. LiveChatBot’s free plan covers two websites with 100 free visitors per website per month. Visitor packs are one-time and never expire: 100 visitors for ₹99 (about $1.15), 500 for ₹299 (about $3.40) and 1000 for ₹499 (about $5.70). An extra website is ₹199 (about $2.30) for 6 months.
If you go over the visitor limit, tracking and alerts continue and chat pauses for new over-limit visitors until you buy a pack or the month resets. Nothing is charged automatically. Details are on the pricing page.
Pair it with chat, not instead of chat
A help center reduces repeat questions, but it does not replace a conversation for sales questions or complicated problems. Keep a person or the bot available, and use tickets for the ones that need follow-up. You can also reuse replies through saved replies.
Frequently asked questions
Is this help center software free?
You can start free. The help center sits in the same dashboard as chat, with two websites on the free plan and no per-seat charges.
Where do customers find my help articles?
On a public help page at livechatbot.in/help/ followed by your widget key, and in the chat widget, which shows search plus featured and popular articles on its home screen.
Do the articles help the chatbot?
Yes. Published articles also feed the AI Agent and the free keyword bot as answers.
Can I use my own domain for the help center?
Not yet. There is no custom domain for the help pages. You can link to the public page from your own site.
Can I write articles in more than one language?
There are no multi-language versions of one article. You can write separate articles in each language.
Keep reading
Related guides
How to Write Help Articles: A Seven-Step Method, Five Templates and the Mistakes That Make Customers Give Up
FAQ Page vs Help Center: Which One Does Your Business Need, and When a Simple FAQ Is Enough
Build your help center this week
Write your first five articles, publish them and let the widget and the bot use them. Start free on livechatbot.in.